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Fairfield Methodist School (Secondary)
Guides

Damage and Repairs

31 May 2026

How to get help?

First Level Support

  • Visit the school's ICT Support Staff Office (IT Center, Level 3, Classroom Block) between 8:00 AM – 3:30 PM from Monday to Friday.

  • The ICT staff will diagnose and try to resolve the hardware / software issues faced.

  • If the issue is beyond their expertise, the ICT staff will provide advice for the next course of action.

A photograph showing the entrance to the School ICT Support office, located at the IT Center on Level 3 of the Classroom Block. The blue door features signages and is situated next to a staircase with a fire extinguisher, providing a visual landmark for students seeking technical support.

IT Center

Second Level Support

For Ruggedised Casing Combo 3 issues:

  • Contact Keppel Technology Solutions (formerly known as AsiaPac Technology) to make an appointment and bring the device there for diagnosis.

  • Keppel Technology Solutions Pte. Ltd.

    • Address:

      • Blk 219 Henderson Road
, #05-01/02/03/04, Henderson Industrial Park , SG 159556

    • Operating Hours

      • Monday to Thursday: 8.30am – 5.30pm
        Friday: 8.30am – 5.00pm
        Closed on Saturdays, Sunday & Public Holiday

    • Phone

      • (+65) 6270 8281

    • Email

For iPad or Apple Pencil issues:

  • You may visit an Apple Retail Store (Orchard, Jewel, or Marina Bay Sands).

  • Apple Genius Bar Appointment:

What is the Apple Genius Bar?

The Apple Genius Bar is a dedicated tech support service in Apple's retail stores. Customers experiencing problems with products or applications can make an appointment for one-on-one assistance with an expert. Experts have multiple certification levels to best assist customers.

  1. Visit the Apple Support website at getsupport.apple.com.

  2. Click Sign in under View Products with a Personal Apple Account. You can create one if you do not have an account from https://account.apple.com

Since this image is a screenshot of the official Apple Support page, the alt text should describe both the visual content and the specific section you've highlighted for parents to follow. Here is a suitable alt text for image_85d7d7.png: "A screenshot of the Apple 'Get Support' web page. The image features a banner with the text 'Get the help you need' and a cartoon avatar. A red box highlights the 'View your products' section, which instructs users to sign in with their Apple Account to see repair coverage and get personalised support.

  1. Click on Enter a serial number next to "Device not shown? Enter a serial number"

A screenshot of the Apple 'Get Support' page showing a list of signed-in devices, including a MacBook, Apple Watch, and iPhone. Personal identifiers and serial numbers are blurred for privacy. A red box highlights the 'Enter a serial number' link at the bottom.

  1. Key in the serial number of the PLD and click submit.

"A close-up screenshot of the Apple Support serial number entry field. The input box is masked with a mosaic for privacy. Below the input box is a blue text link that reads 'How to find your serial number' with an arrow icon.

  1. Click on Repairs & Physical Damage

A screenshot of the Apple Support 'What’s going on?' page for an iPad (10th generation). A red box highlights the 'Repairs & Physical Damage' option among other support categories. The user profile name in the top right is blurred for privacy.

  1. Choose a topic from this page or type in the search box if you cannot find a suitable topic. We will click on Cracked Screen (front only) for this example.

A screenshot of the Apple Support 'Choose a topic' page for iPad Repairs & Physical Damage. A red box highlights the option 'Cracked screen (front only)'. Other available topics include Unable to turn on, Battery service, Accidental damage, and Liquid or water damage.

  1. Click on Continue

A screenshot of the Apple Support summary page confirming the selections for an iPad (10th generation). The page lists 'Repairs & Physical Damage' and 'Cracked screen (front only)' as the chosen topics. A red box highlights a blue 'Continue' button under the 'See your support options' heading.

  1. As this is considered an accidental damage, a fee will be charged. If the damage is due to manufacture defects, then there will be no charge.
    We recommend you to click on Find a location

A screenshot of the Apple Support 'Service Options' page for an iPad cracked screen repair. Two options are shown: 'Schedule a Repair' and 'Get an Express Replacement', both listing a service fee of S$68. A red box highlights the 'Find a location' button under 'Schedule a Repair' to guide users toward booking an in-person Genius Bar appointment.

  1. Then based on the area of your residence, you will be able to choose the store to visit. Click on your preferred location

A screenshot of the Apple Support 'Select a Location' page in Singapore. It shows a map alongside a list of service providers. Red boxes highlight the Apple Marina Bay Sands and Apple Orchard Road retail stores as available locations for a 'Schedule a Visit' appointment. Each entry shows available times for the following day and a service fee of S$68.

  1. Select a time from the list. We have selected 4.35 p.m. for this example. Key in your mobile number. An email confirmation will be sent to you. Click on Continue to schedule the appointment.

An image of an Apple support webpage titled "Apple Orchard Road," displaying an appointment details page for a device repair. Below the title, the address "270 Orchard Road Singapore" is listed. The main content features a large, illuminated photograph of the glass facade of the Apple Orchard Road store at night, with two large trees framing the entrance. Below the photo, the page has a section titled "Schedule an appointment," showing a scheduling form. The selected appointment time, marked with a red rectangular outline, is "Friday, 29 May, 4:35 p.m." Adjacent to this is a small "Change" text link in blue. The "Appointment Notifications" section below lists a phone number field with country code "+65" and a text field, both heavily redacted with mosaic censoring. The form text below explains that a Genius Bar team member may contact the provided number and that confirmation and reminder emails will be sent. At the bottom of the form, the "Continue" button is blue and also marked with a red rectangular outline. To the right of the form is a sidebar titled "Repair Details," featuring a small icon of a colorful iPad (10th generation), labeled with product name "iPad (10th generation) Wifi," a repair type of "Cracked screen (front only)," and a service fee of "S$68*". The background is white.

⚠️ IMPORTANT: For Replacement iPads

If your child has been issued a replacement iPad by the vendor or Apple, please DO NOT perform the initial setup at home.

  1. To ensure the device is ready for school use:

  2. Keep the iPad at the "Hello" / Factory Reset screen.

  3. Ensure the device is fully charged.
    Instruct your child to bring the device directly to the School IT Center (Classroom Block, Level 3).

Our staff will perform the onboard installation of the Device Management Application (DMA) to ensure all school apps and security settings are active.

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