PLD Support Hub

Find everything you need to manage, repair, and protect your child's device.

14 articles

21 July 2026

Be Screen Smart Portal

A National resource offering practical tips to help parents manage screen time and build healthy digital habits

Cyberwellness Resources

29 June 2026

Student PLD Assistance Form

Report school iPad or accessory issues here. Our IT support team will follow up with you shortly.

Forms

An icon featuring an iPad with a magnifying glass over its screen and a large padlock, representing the school's remote locking and recovery services for lost or stolen devices.

31 May 2026

Lost or Stolen Devices

Mandatory 3-step reporting process and insurance claim instructions. Fast remote lock.

Guides

31 May 2026

Insurance and Warranty

Detailed guide to the Enhanced Device Bundle’s coverage, claim limits, and safeguarding requirements for student Personal Learning Devices (PLDs).

Guides

Illustration of an iPad with a cracked screen overlaid with a wrench and screwdriver icon, representing hardware repair and technical support services.

31 May 2026

Damage and Repairs

How to get help?

Guides

Graphic for the DMA Default Option featuring an iPad icon with a shield and checkmark. Below the icon, the text reads 'Default Option'.

2 March 2026

DMA Default Option Parent Guide [PDF, 595 KB]

DMA Default Option parent guide for parents to understand more about Jamf Parent controls. Last updated on 24 June 2026.

Guides

Graphic for DMA Option B featuring a grey iPad icon with a crossed-out globe symbol, indicating inactive management after school hours. The text below reads 'Option B'.

2 March 2026

DMA Option B Parent Guide [PDF, 0.99 MB]

DMA Option B parent guide for parents to understand more about how their children can download other apps after school hours. Last updated on 24 June 2026

Guides

Graphic for DMA Option A featuring an orange iPad icon with a gear and person symbol inside, representing parental customization. The text below reads 'Option A'.

2 March 2026

DMA Option A Parent Guide [PDF, 6.8 MB]

DMA Option A parent guide for parents to configure settings based on their needs. [Last updated on 26 June 2026]

Guides

Graphic for Slides from Briefings featuring a grey iPad icon with a 'play' button symbol on the screen, representing recorded video presentations or media resources. The text below reads 'Briefings'

2 March 2026

Student Device Information Kit [PDF, 652 KB]

You can find everything you need with regards to DMA support, reporting of Lost Devices etc.

Briefings

12 January 2026

Parents Engagement Deck [PDF, 1.18 MB]

The information contained in this deck of slides is customised according to our school’s context and the device selected.

Briefings