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Fairfield Methodist School (Secondary)
Guides

Insurance and Warranty

31 May 2026

Detailed guide to the Enhanced Device Bundle’s 3-year coverage, claim limits, and safeguarding requirements for student Personal Learning Devices (PLDs).

Quick Guide: Understanding your PLD Protection and Claim Limits

Feature

Insurance (Accidents)

Warranty (Defects)

Coverage

Fire, Lightning, Spills, Drops, Theft & Robbery.

Screen flickering, battery failure, keyboard lag.

Duration

3 Years

3 Years

Claim Limit

2 Repairs OR 1 Replacement.

Unlimited for manufacturing defects.

⚠️ Important Notes on Replacements

  • Once insurance is claimed for a full replacement device, the insurance coverage for that device ceases. The new replacement device will not be covered by insurance.

  • Insurance coverage is only applicable where the student has taken reasonable precautions to safeguard the device.

How to initiate a claim

  • Step 1: Verify if the issue is a Defect (e.g., hardware failure with no clear cause) or Damage (e.g., dropped or spilled water).

  • Step 2: Ensure the student has taken all precautions to safeguard the device.

  • Step 3: Refer to our Immediate Action Checklist for loss or theft.

  • Step 4: Contact the Keppel Technology Solutions (formerly Asiapac) helpdesk or the Insurer directly using the contact details below.

Keppel Technology Solutions (formerly Asiapac) Helpdesk (Warranty/Technical)

  • Email: pdlpapple@asiapac.com.sg

  • Subject: MOE PLD – [Student Name]

  • Content: School, Device model, Serial number, Brief description of problem, Person to contact and Contact number

Ins-Solutions (Insurance Claims)

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