Guides

Insurance and Warranty

31 May 2026

Detailed guide to the Enhanced Device Bundle’s coverage, claim limits, and safeguarding requirements for student Personal Learning Devices (PLDs).

Quick Guide: Understanding your PLD Protection and Claim Limits

Feature	Insurance (Accidents)	Warranty (Defects)
Coverage	Fire, Lightning, Spills, Drops, Theft & Robbery.	Screen flickering, battery failure, keyboard lag.
Duration	3 Years (for Devices purchased in 2025 and earlier) 4 Years (for Devices purchased in 2026)	3 Years (for Devices purchased in 2025 and earlier) 4 Years (for Devices purchased in 2026)
Claim Limit	2 Repairs OR 1 Replacement.	Unlimited for manufacturing defects.

⚠️ Important Notes on Replacements

Once insurance is claimed for a full replacement device, the insurance coverage for that device ceases. The new replacement device will not be covered by insurance.
Insurance coverage is only applicable where the student has taken reasonable precautions to safeguard the device.
Insurance coverage is for the main device only and does not cover accessories.

How to initiate a claim

Step 1: Verify if the issue is a Defect (e.g., hardware failure with no clear cause) or Damage (e.g., dropped or spilled water).
Step 2: Ensure the student has taken all precautions to safeguard the device.
Step 3: Refer to our Immediate Action Checklist for loss or theft.
Step 4: Contact the Keppel Technology Solutions (formerly Asiapac) helpdesk or the Insurer directly using the contact details below.

Keppel Technology Solutions (formerly Asiapac) Helpdesk (Warranty/Technical)

Email: support@keppeltechsolutions.com
Subject: MOE PLD – [Student Name]
Content: School, Device model, Serial number, Brief description of problem, Person to contact and Contact number

Ins-Solutions (Insurance Claims)